FAQ – Frequently asked questions

The most important questions answered quickly and simply

You receive the SANIFAIR voucher at the access machines in all SANIFAIR facilities. As soon as you pay the entry charge, the machine also issues your SANIFAIR voucher.

You can redeem the SANIFAIR voucher at participating partner companies. Please note the general terms and conditions displayed at the SANIFAIR facility.

How long the SANIFAIR voucher is valid for may vary depending on the location. You can find out how long your SANIFAIR voucher is valid for in the SANIFAIR facility on-site or at participating voucher redeeming partners.

Step 1
Insert the amount displayed into the payment machine. The machine gives change. The following coins are accepted: 2 euros, 1 euro, 50 cents, 20 cents, 10 cents. Alternatively, at more and more locations you can also make contactless payments by credit card or with your smartphone.

Step 2
Go through the turnstile. The machine issues you with a SANIFAIR voucher worth 50 cents.

Step 3
Look after the SANIFAIR voucher. If you buy something at a participating partner company, the amount is deducted from the purchase price.* Note: Children who cannot reach the coin slot have free access to the SANIFAIR area.

* The general terms and conditions displayed at the SANIFAIR facility apply

Contactless payment is being introduced at more and more locations. This gives you the opportunity to pay at the payment machines by credit card or with your smartphone.

Parents with babies can use the baby changing room free of charge.

Children who cannot reach the coin slot have free access to the SANIFAIR area.

People with disabilities can use disabled WCs equipped for the disabled free of charge. At almost all disabled WCs, you are given free access to the disabled WC by means of a standardized key (Euro-Key) that you carry with you.

The key can be ordered inter alia online on the site of Club Behinderter und ihrer Freunde e. V. CBF (www.cbf-da.de) or Bundesverband Selbsthilfe Körperbehinderter e. V. (www.bsk-ev.org) . A disability pass is required as evidence when ordering.

You can, of course, use the disabled toilet without a unit key. Please ask the staff on-site. They will provide you with a key for one-time use.